Policies, Terms and Conditions

Copyright and Trademark Notice

Materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the property of The Ornament Factory., Copyright ©, ALL RIGHTS RESERVED. You may use the conte

Credit Cards

We accept credit cards (Visa, MasterCard, Discover) as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Ornament Factory reserves the right at any time after receipt of your order to acce

Out-of-Stock Products

We only ship entire orders at one time, to one address. We do not do split shipments. If there is an issue with your order, we will try to get the missing piece in as quickly as possible so that we may ship your order. In the event we are not able to


We will not share your information with third parties, other than those (like the credit card processing companies) absolutely required to complete your transaction. We keep your personal information private and secure. When you make a purchase f

Returns/Exchanges/Order Alterations

All sales are final. We do not accept returns. However, we will gladly exchange products that arrive damaged within 3 days of the date the order was received. Fulfillment mistakes that may be made which result in the shipment of incorrect products to

Shipping Policy

Shipping Time -- Most orders will ship within 1-3 businesses days during the holiday season, provided the product ordered is in stock. Orders are usually not processed or shipped on Saturday or Sunday. During the non-holiday season, we still endeavor