Out-of-Stock Products

We only ship entire orders at one time, to one address. We do not do split shipments. If there is an issue with your order, we will try to obtain the missing piece in as quickly as possible so that we may ship your order. In the event we are not able to ship one or more ornaments in your order, we reserve the right to issue you a refund for the missing ornaments and send the rest of the order. We may take up to 90 days to try to completely fill an order.

Orders that have ornaments labeled as "pre-order" will not ship until all of the ornaments are available for shipment. If you wish to place an order to ornaments labeled "pre-order" and for ornaments that are currently in stock, but would like the ornaments that are in stock immediately, please place two separate orders, with one of those orders having all of the pre-order ornaments.

We do not do split shipments or ship pieces of an order to multiple addresses. If you need to have ornaments shipped to multiple addresses, please place a separate order for each address you need to have ornaments shipped to. Free shipping promotion eligibility is based on each individual order.