Privacy & Security

Privacy Policy


The Ornament Factory will only share the necessary information required to complete your transaction (example: with our credit card processors and our shipping services). The Ornament Factory will not sell any of our customer's personal information with any third party companies. The Ornament Factory will only use our customer information for the purpose of completing a transaction (Authorize.Net and PayPal), website analytics (using Google Analytics), and to send out email promotional offers for The Ornament Factory (, etc. Those companies have their own privacy polices. These third party companies are contractually obligated to keep all of your information private. The Ornament Factory will not send emails out to promote or sell products or services that are offered by third parties.

We hate spam. We will NOT give your email address or home address to other people or companies so they can spam you.

Now for the legal part of our privacy policy so that the lawyers are happy:

1) Intorduction

The Ornament Factory ( - the Site) is committed to safeguarding the privacy of the visitors of our website and our customers. This privacy policy covers the Site. This Privacy Policy does not apply to the activities of third party partners or advertisiers that may collect your user information while accessing or using third party services in connection with our Site (examples: social media, Google Analytics, Mail Chimp, etc). The privacy and information practices of those third parties are not covered by this Privacy Policy, and we would encourage you to review the privacy policies for any third party you may chose to use in connection with the Site. Our Privacy Policy only applies to the information that we collect.

The Site uses cookies, and by using the Site, you agree to all of our policies and conditions, and consent to the use of cookies.

To request removal of your personal information from the Site or any of our community forums, please contact us through the Contact Us portion of the site. In some cases, we may not be able to remove personal information voluntarily disclosed by you in such forums for legal retention purposes or technical limitations (e.g., the data may not be searchable), in which case, we will notify you if we are unable to do so. 

2) Gathering of Information

When the Site is used, your user information may be collected, used, and shared in several ways. The type of information gathered may vary, depending on how it was collected, but may include your email address, name, address, or other information that you voluntarily provide (examples: when setting up an account, when placing an order, or when asking to be notified for product updates, you may submit your contact information or other personal information), information that is automatically collected about your usage of the Site (what pages or products you chose to view or add to your shopping cart), etc.

The Site may collect information that you voluntarily provide with your permission. For example, we will ask for your email address, name, billing address, mailing address, credit card information, and phone number when placing an order and/or registering for an account. We will also ask for your name and email address when you request to be notified if a product becomes available. You always have the option of not providing the information. If you choose not to provide all of the information that we request, you can still visit most of the Site, but you will not be able to access certain services or take advantage of some of the functionality of the Site. When you register an account, make a purchase on the site, or provide any information to the Site, you agree to only provide accurate, current and complete information. We may supplement the data you provide us from data services (such as the USPS address database or Google Maps) in order to better serve you or to be in compliance with any policies any of our third party partners or services may have. Any information voluntarily provided to the Site may be used for the purposes of marketing (example: sending email promotions to you). All promotional emails sent out by The Ornament Factory should have instructions on how to opt out of promotional emails, which should also prevent future emails from being sent to that email address.

The Site uses cookies. If you choose to block cookies from the Site or any of our third party partners, our site may not be usable. If you choose to use the site, you agree to the use of cookies by the Site and our third party partners. The Site and our partners use cookies to enable social media features, analyze trends, traffic, and user behavior, to administer the Site, gather demographics about our user base, track analytics about the Site, remembering preferences, shopping cart information, and other voluntarily submitted information, learning how we can better improve the Site, and participating in market research.

The Site's web server collects user information about a user's IP address, browser type, and the web address the user is requesting. These log files are stored in a secure location. This information is logged by most web servers, and is automatically provided by a user's web browser. The information in these log files is used for internal analysis of our web traffic and traffic patterns.

3) Use of Your Information

Any information that is voluntarily provided to the Site may be shared with The Ornament Factory, as well as business partners and vendors providing hosting services, payment services, shipping services, marketing services, and other services for The Ornament Factory. We use third parties for a variety of services, but these third party services are prohibited from using your personal information for any other purpose than what The Ornament Factory requests them to perform. In regard to credit cards, The Ornament Factory does not store or process credit card information. If you do not wish to have your credit card information shared with our credit card processors (currently PayPal and Authorize.Net (and their partners and subsidiaries)), you will not be able to make a purchase on the Site, as The Ornament Factory does not accept any form of payment that is not electronically submitted through our website or through a web-based credit card terminal.  

From time-to-time, we may have contests or surveys on our site. If you participate, we may require personally identifiable information from you, such as your name and e-mail. Participation in the events are completely voluntary and you therefore have a choice whether or not to disclose this information. We use this personally identifiable information to notify contest winners and award prizes. The companies used are prohibited from using personally identifiable information for any other purpose other than the execution of the contest or survey.

We hire other companies to provide limited services on our behalf, such as newsletter emails, processing transactions, or performing statistical analysis of our services. We will only provide those companies the information they need to deliver the service. These companies are prohibited from using personally identifiable information for any other purpose other than what they were contracted to do.

4) International transfers of your personal data

Per the GDPR, The Ornament Factory makes the following statements. The Ornament Factory (and our parent companies, as well as third party partners and affiliates) have offices outside of the European Union. Specifically, The Ornament Factory is located in The United States of America. All data transferred from the European Union to The United States (and any other country where our partners and affiliates are located) shall be protected by appropriate safeguards, as outlined by the European Commission. The web hosting hosting facilities for The Ornament Factory are located in The United States of America. By using the Site, you acknowledge that personal data that you submit for publication or in order to use the Site may be available via the Internet around the world, and that The Ornament Factory cannot prevent the use (or misuse) of such personal data by others.

5) Data retention and removal of personal data

The Ornament Factory shall not keep personal data that we process for longer than is necessary for that purpose or purposes. We will not keep your shopping cart information for longer than 6 months. We will not keep requests for product availability updates for more than 24 months. In some cases, it is not possible for us to specify how long information will be retained. We will keep accounts that are voluntarily created indefinitely unless the user requests them to be deleted. We will keep any email address voluntarily provided indefinitely, unless the emails sent to that address begin to bounce, or unless the user requests that the email be removed from our records. (A user can request that their email address be removed from our marketing list with no impact on their ability to use the Site. However, a valid email address is required to access a user's account, to make a purchase or to be notified of product updates. If a user requests that their email be removed from our system, they will no longer be able to access their account.) Notwithstanding other provisions in this section, we may retain your personal data where such retention is necessary for compliance with legal obligations to which we are subject, or in instances where we are unable to remove that data due to contractual or technical reasons.

6) Amendments

We may update this privacy policy periodically by publishing a new version on the Site. We would encourage you to check this policy periodically to ensure that you are still in agreement with this policy. We may notify you of changes to this policy via email, but also reserve the right to make changes to this policy without notice. By using the Site, you agree with the terms set in this policy and all other published policies on the Site at the time of use.

7) In the Event of Sale or Bankruptcy

The ownership of the Site may change at some unknown point of time in the future. In that event, the Site would still wish to maintain a relationship with you, and so your information may be shared with any person or business in the event of a sale, merger, bankruptcy, or other change in ownership. We shall retain all rights to transfer your information to a new owner, but shall continue to respect your choices in how your personal information is used. 

8) As Required By Law

The Ornament Factory may disclose your personal information if required to by law in order to comply with a court order, a subpoena, or in the good faith belief that such action is required by law, to protect your safety or the safety of others, to investigate fraud, to comply with a judicial proceeding, court order, or any other legal action or process served upon The Ornament Factory (or its agents), or in order to protect or defend the rights and property of The Ornament Factory (or its agents).

Notice to citizens of the European Union: Per Article 6 of the GDPR, The Ornament Factory will not process your user information without a lawful basis, and will only process your user information on the legal basis of consent, contract, or legal obligation. We may also use certain portions of user information (generally information that is non-personally identifiable in nature), as outlined above, provided that the use of this information does not interfere with your privacy rights.

This privacy policy, and all policies on this website are governed by the laws of Portage County, in the State of Ohio, in the United States.

9) Your Rights

You may instruct us to provide you with any personal information that we hold about you, subject to a payment of a fee (currently fixed at GBP 10, but will be adjusted according to the current rate of the GDPR for EU citizens - OR - $100 USD for all non EU citizens (or the maximum amount allowable by law under $100 USD), AND after proper evidence of your identity has been provided (we will only accept a photocopy of your passport certified by a solicitor or notary, plus a copy of a current utility bill (no more than 32 days old) showing your name and current address, also certified by a solicitor or notary. 

We may withhold personal information that your request to the extent permitted by law. You may request that we not process your information for marketing services at any time, or can opt out of our marketing services at anytime (there will always be a link at the bottom of any email advertisement to opt out of future email advertisements). You may expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes. (We will only market our own products and services - we will not use, provide or sell your information for marketing purposes other than our own).

You also have the have the right to: have any inaccurate personal data corrected, in some circumstances, to have your personal data erased, to restrict the processing of your personal data, to object to using your personal data used for marketing purposes, or for a copy of the personal data. You may exercise these rights by using the Contact Us form located on the Site. You can log into your account on your site to see a copy of the personal data that is located on the Site. If you request a copy in any other form, there will be a fee and other requirements (see above). In the event that you request that any portion of your information be removed from the Site (except for marketing purposes), you will no longer be able to access several portions of the Site, and will not be able to make future purchases on the Site. 


The Ornament Factory ( uses 256-bit SSL encryption when placing your order to protect your information. The Ornament Factory uses an SSL Certificate that will trigger high security Web browsers to display a green address bar. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the highest encryption standards. Of course, please keep in mind that no data transmission on the Internet is guaranteed to be 100% secure. However, at The Ornament Factory, we do everything that we can do to ensure that your data transmission is as secure as possible. The Ornament Factory uses industry standard physical, electronic, and organizational safeguards to protect your personal information against unauthorized access and theft in order to protect your privacy. We treat your data like it is our own, something that must be protected against loss and unauthorized access at all times.

You can be confident in knowing that The Ornament Factory ( is a verified Authorize.Net merchant. Click here to verify our status as a verified Authorize.Net merchant. 

We do not store any of your credit card information. The credit card information you submit goes directly to Authorize.Net and only the approval code is returned to us. The Ornament Factory meets all PCI Standards.

Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 185,000 merchants trust Authorize.Net to process their Internet transactions securely. For more information about the benefits of Authorize.Net’s secure transaction processing, please visit the Authorize.Net Web site.

We don't want our personal credit card information stolen or misused. We will protect your information as if it was our own.
Site Map       Accessibility Statement       Privacy & Security       CA & Additional Privacy Notices       SMS/Texting Policies

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.