Order received
Your order enters our processing queue. Please verify the complete shipping address before submitting it.
SHIPPING INFORMATION
Shipping Rates for Hallmark Ornament Orders
Find standard U.S. shipping rates, processing times, destination instructions, and the details you need before placing an order with The Ornament Factory.
Processing time and delivery time are different. Carrier estimates begin only after your completed order leaves our store.
CONTINENTAL UNITED STATES
Standard shipping rates
Your rate is based on the merchandise subtotal after discounts and before tax. The shopping cart shows the final shipping charge for your exact order and destination.
$0.00–$9.99$6.95
$10.00–$29.99$7.95
$30.00–$49.99$8.95
$50.00–$99.99$9.95
$100.00 or moreFREE*
PROCESSING & DELIVERY01 02 03
What happens after you order
We locate, inspect, and pack each ornament before handing the completed order to the carrier. Most orders ship through the United States Postal Service, but we reserve the right to use UPS or FedEx for heavier or larger packages.
Located and packed
Our seasonal goal is 2–5 business days for in-stock orders. Outside the holiday season, processing is generally 1–4 business days. Processing times are estimates, not guarantees.
Carrier transit begins
Delivery estimates start after carrier acceptance. Tracking information is sent when it is available.
Expedited service changes carrier transit time only. It does not move an order ahead in our processing queue. Although we do our best to ship orders as quickly as possible, product delays, unexpected product shortages, and inventory errors can greatly affect processing times. Processing and delivery dates are estimates, and we do not guarantee delivery by any date certain.
WHERE WE SHIP
Choose the right destination at checkout
ALASKA & HAWAII
Select “United States” as the country
Then choose Alaska or Hawaii from the state list. The cart will calculate the available USPS service and charge for your address.
U.S. TERRITORIES
Use the destination shown in checkout
Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories are not part of the continental U.S. free-shipping offer. Available rates are calculated in the cart.
APO, FPO & DPO
Military mail is welcome
Enter the unit and box information exactly as provided, use APO, FPO, or DPO as the city, and select the appropriate Armed Forces region. These addresses must be shipped through USPS.
P.O. BOXES
Use a complete USPS mailing address
Because we ship exclusively through USPS, orders may be sent to a valid P.O. Box. Include every box, unit, and ZIP Code detail required for delivery.
MILITARY & INSTITUTIONAL ADDRESSES
Address restrictions can affect delivery and refunds
Military installations, colleges, hospitals, correctional facilities, hotels, workplaces, and other institutions may impose their own mailroom, access, recipient-name, or package restrictions.
Confirm the address before ordering
Ask the destination what recipient name, department, unit, room, identification number, or other information it requires. We cannot override a facility’s rules or add missing information after an order has shipped.
Confirm the recipient may receive packages
The customer is responsible for verifying that the recipient is present, authorized, and permitted to accept the shipment at that address.
IMPORTANT PARTIAL-REFUND POLICY
If a military or institutional shipment is refused or returned
If a package is returned because the address was incomplete or incorrect, the recipient was unavailable or unauthorized, or the facility would not accept it, any refund will be limited to eligible returned merchandise. Original shipping, signature or insurance charges, institutional or carrier fees, and return-shipping costs are not refundable and may be deducted. As a result, the refund will be partial.
BEFORE CHECKOUT
Orders needing extra attention
Pre-orders hold the complete order
We do not split-ship orders under any circumstances. Every item ships after all products in the order are available. Order available items separately if you want them sooner.
Heavy products may carry a surcharge
Product-specific surcharges are added to the final shipping charge and cannot be waived by a free-shipping offer.
Insurance and signature fees may be required
We may require insurance and/or a signature for orders over $150. These fees cannot be waived by any reduced-shipping or free-shipping offer. Applicable charges appear in the shopping cart before checkout.
Local pickup requires preparation time
When available, select local pickup during checkout. Allow 2–5 business days and wait until the order is ready. Orders not picked up within 7 days will be shipped to the address provided.
COMMON QUESTIONS
Before your order ships
Can you guarantee delivery by Christmas or another date?
No. Processing time, carrier transit time, and customs time are estimates. We do not guarantee that a package will be delivered by Christmas or any other date certain. Product delays, unexpected product shortages, inventory errors, seasonal volume, weather, and carrier delays may affect timing. Please order as early as possible.
Does expedited shipping mean my order is processed first?
No. Orders are processed in the order received. Expedited service changes only the carrier’s estimated transit time after the completed order ships.
Why is the shopping cart total different?
The cart is the final calculation because it accounts for the destination, selected service, product surcharges, insurance, signature charges, and other applicable costs.
Which carrier will deliver my order?
Most orders ship through the United States Postal Service. We reserve the right to use UPS or FedEx for heavier or larger packages. APO, FPO, DPO, and P.O. Box deliveries must use USPS.
Can a single order be shipped in separate packages?
No. We do not split-ship orders. If you are buying both available and pre-order ornaments and want the available items sooner, place them in a separate order.
Rates and times are guidelines and may change without notice. For complete terms covering delays, insurance, delivered packages, returned shipments, and international orders, read our Shipping Policy.
