Shipping Time - The Ornament Factory endeavors to process and ship orders as quickly as possible, but provides no guarantee or date certain when an order will arrive at its final destination. Our goal is to ship orders within 2-5 businesses days during the holiday season, provided the product ordered is in stock. Orders are usually not processed or shipped on Saturday or Sunday. During the non-holiday season, we still endeavor to ship orders within 2-7 business days. Although we strive to ship orders as quickly as possible, The Ornament Factory reserves the right to take up to 90 days at any time of the year to ship any order due to any unforeseen inventory errors and/or shortages, logistical issues, labor shortages, acts of God, and/or any other unforeseen issues. Any order that has an ornament that is labeled "Pre Order" will not ship until or after the date stated. We will not split orders or ship orders in multiple shipments - all orders will only ship when all product is available for shipment. The times stated to process and ship an order do not include the shipping time required by the USPS or any other shipping company to physically deliver the order.

The Ornament Factory cannot and does not guarantee when an order will physically arrive at any time of the year. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage our customers to order early to avoid delays caused by shipping or product availability. Under no circumstances will shipping costs be refunded due to delays by the USPS or any other shipping service, or by The Ornament Factory due to processing time. We do not guarantee that an order will arrive before Christmas, Thanksgiving, or any other specific date, and will not accept returns or cancellations due to any shipments that don't arrive by any deadlines the customer may have. Please remember that ALL SALES ARE FINAL - and that we do not accept returns. Any packages that are refused and/or returned to The Ornament Factory without first obtaining a return authorization (or exchange authorization) will be considered forfeit, and will not be eligible for a refund and/or exchange. Any notes added to any order requesting a date certain or a deadline for shipment or shipment arrival will be ignored, as this policy will take precedent.

Lost/stolen packages - The Ornament Factory will NOT be liable in any way and/or replace any orders that are shown as delivered by the USPS or any other shipping company chosen to deliver your order. The Ornament Factory will, under absolutely no circumstances, accept liability for a package that has been stolen, misplaced, or otherwise lost after the package has been confirmed as "delivered" by the shipping company. By placing an order with The Ornament Factory, you agree to have a secure place and/or agent acting on your behalf to accept and secure your package at the time of delivery, and you accept full liability for any package that the shipping company claims to be delivered. You agree to hold The Ornament Factory blameless and free from any liability from thieves, "porch pirates", or anyone else that may have stolen or misplaced any package delivered to the shipping address provided at the time of order placement. The Ornament Factory will not be responsible for any typographical errors in the shipping address provided, nor will The Ornament Factory accept any liability for any incorrect shipping address provided. Please carefully review your shipping address before submitting an order.

The Ornament Factory will not be responsible for any packages that are damaged, stolen, undelivered, arrive late, that do not arrive and/or that arrive damaged. The Ornament Factory provides all customers with the opportunity to purchase shipping insurance at the time of purchase. If your package is uninsured, you agree to accept full liability of your package and any damaged caused by the shipping company. If a package is insured, the customer agrees to abide by the terms of the insurance purchased, and to make a claim with the appropriate party. All liability for insured packages remains strictly with the company insuring the package. By placing an order with The Ornament Factory, you agree to these terms, and to hold The Ornament Factory blameless and free of any liability for your package during shipment. The Ornament Factory, at it's sole discretion, may chose to replace ornament(s) damaged during shipment, but is not required to, as stated above.

Insurance and signatures - Most orders (especially those over $100 in original retail price value) may be required to purchase shipping insurance. This charge, as determined by our system, is not optional and will not be able to be removed by the customer. This charge will appear in the "shipping charges" section of your invoice. The Ornament Factory may also require a signature at the time of delivery for higher value packages. Please be prepared to have an adult sign for your higher value package. Customers may be required to pick up packages that require a signature from the local office of the carrier in the event that they are not available to sign for their packages during normal delivery hours. Packages that are returned to us are not eligible for any sort of refund or credit, but may be reshipped at the customers cost plus a handling fee at the sole discretion of The Ornament Factory. Any package that is returned will be forfeit after 30 calendar days if arrangements are not made for the package to be reshipped by the customer. The Ornament Factory will not attempt to make initial contact with any customer that has a package returned. These insurance and signature charges are not eligible to be waived by any free or discounted shipping offers. Insurance and signature fees, as well as any and all shipping fees, are non-refundable under any circumstances.

International packages, customs fees, tariffs, and import fees - For packages shipped outside of The United States, customers may be responsible for additional fees, such as import fees, customs fees, tariffs, or other similar fees (FEES here in after). The FEES are the sole responsibility of the customer. Failure to pay the FEES on the part of the customer and/or the package being returned to The Ornament Factory due to unpaid FEES does not entitle the customer to any refund or compensation. THE ORNAMENT FACTORY IS NOT RESPONSIBLE FOR ANY FEES. Any packages returned to The Ornament Factory and/or not delivered to the customer due to unpaid FEES will result in the package being forfeited by the customer. If the customer is notified that a package must be picked up and/or FEES must be paid, and the customer fails to pick up the package timely, refuses the package, and/or does not receive the package, the package will be considered forfeit by the customer. The customer agrees to hold The Ornament Factory blameless for any package that is not delivered. The Ornament Factory will not attempt to redeliver any international package that is returned to us for any reason, including, but not limited to failure to pay FEES, the customer providing an inaccurate address, failure of the customer to pick up the package from their post office, or the customer refusing the package. THE ORNAMENT FACTORY WILL NOT ISSUE REFUNDS FOR ANY PRODUCT AND/OR SHIPPING COSTS FOR INTERNATIONAL PACKAGES UNDER ANY CIRCUMSTANCES. Customers accept ALL RISK AND LIABILITY when making an international purchase.