Contact Information

Email: [email protected]
Toll-free: 1-888-740-6970
Fax: 1-888-859-0525
Monday to Friday: noon - 5pm (EST)
Saturday and Sunday: closed


The Ornament Factory
4183 Chapman Dr,
Brimfield, OH 44240, US

Contact Us!


Help us serve you better ...



  • If you are looking to sell your Hallmark ornament collection, before sending a message, please visit Our Guide for Selling Your Hallmark Ornament Collection.

  • If you have a question about a specific ornament, please include the year and name of the ornament in your request.

  • If you have a question about your order, please include the order number in your request. If you do not have your order number, please include the name under which the order was placed, your email address, and any other inofrmation about the order that you can recall.

  • Orders usually ship within 1-3 business days, but can take up to 21 business days in the event of an inventory issue. These times can be longer during the holiday season, and will be longer for pre-orders for obvious reasons.

  • WE ARE NOT ABLE TO RESPOND TO INDIVIDUAL REQUESTS FOR TRACKING NUMBERS. You will automatically receive an email with your tracking number the moment your order ships. Please check your "spam" or "junk mail" as well, as the emails with tracking numbers sometimes end up there.

  • After reading the above, please email all questions to our Customer Service staff at: [email protected].




    • The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.