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If your order has any 2021 Hallmark ornaments in the order, the ENTIRE order will not ship out until after July 12, 2021, as we do not split ship orders.

If you are looking to sell your collection, before sending a message, please visit Our Guide for Selling Your Hallmark Ornament Collection.

If you have a question about a specific ornament, please include the year and name of the ornament in your request.

If you have a question about your order(s), please include the order number(s) in your request.

Emails sent directly to [email protected] will receive a quicker response.

Contact Us!

Email: [email protected]

Toll-free: 1-888-740-6970
Fax: 1-888-859-0525

Customer Service Hours (phone):

Monday to Friday: noon - 5pm (EST)

Saturday and Sunday: closed

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