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  • DUE TO THE GLOBAL SHIPPING AND LOGISTICS ISSUES, AS WELL AS COVID-19, AND REDUCED STAFF WE ARE A MINIMUM OF 2-3 WEEKS BEHIND ON SHIPPING ORDERS WITH 2021 ORNAMENTS.

  • If you are looking to sell your collection, before sending a message, please visit Our Guide for Selling Your Hallmark Ornament Collection.

  • If you have a question about a specific ornament, please include the year and name of the ornament in your request.

  • If you have a question about your order(s), please include the order number(s) in your request.

  • AS OF 11-1-2021, WE ARE NOT ABLE TO RESPOND TO REQUESTS FOR TRACKING NUMBERS. You will automatically receive a tracking number when your order ships. Individual requests for tracking numbers for any order less than 30 days old will not be able to be answered.

  • Emails sent directly to [email protected] will receive a quicker response.

    11/24/2021 - Since we have all of our staff packaging and mailing orders, customer service is extremely limited over email, and we do not have any available phone respresentatives. We sincerely apologize for the lack of service staff - but as with most businesses since the beginning of the pandemic, we are experiencing a severe labor shortage


    Contact Us!

    Toll-free: 1-888-740-6970
    Fax: 1-888-859-0525
    Monday to Friday: noon - 5pm (EST)
    Saturday and Sunday: closed

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