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  • If your order has any 2021 Hallmark ornaments in the order, the ENTIRE order will not ship out until after July 12, 2021, as we do not split ship orders.

  • If you are looking to sell your collection, before sending a message, please visit Our Guide for Selling Your Hallmark Ornament Collection.

  • If you have a question about a specific ornament, please include the year and name of the ornament in your request.

  • If you have a question about your order(s), please include the order number(s) in your request.

  • Emails sent directly to [email protected] will receive a quicker response.



    Contact Us!

    Toll-free: 1-888-740-6970
    Fax: 1-888-859-0525
    Monday to Friday: noon - 5pm (EST)
    Saturday and Sunday: closed

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