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  • DUE TO A REDUCED STAFF DUE TO THE NATIONAL LABOR SHORTAGE, PLEASE BE PREPARED FOR A SLIGHTLY LONGER THAN EXPECED TIME FOR YOUR ORDER TO PROCESS.

  • If you are looking to sell your collection, before sending a message, please visit Our Guide for Selling Your Hallmark Ornament Collection.

  • If you have a question about a specific ornament, please include the year and name of the ornament in your request.

  • If you have a question about your order(s), please include the order number(s) in your request.

  • DUE TO A REDUCED STAFF, WE ARE NOT ABLE TO RESPOND TO INDIVIDUAL REQUESTS FOR TRACKING NUMBERS. You will automatically receive a tracking number when your order ships.

    • Emails sent directly to [email protected] will receive a quicker response.

    2/1/2022 - Due to the labor shortage, our customer service is extremely limited over email, and we do not have any phone respresentatives available at this time. We sincerely apologize for the lack of available customer service staff at this time.


    Contact Us!

    Email: [email protected]
    Toll-free: 1-888-740-6970
    Fax: 1-888-859-0525
    Monday to Friday: noon - 5pm (EST)
    Saturday and Sunday: closed

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