Product Exchanges

Please remember that ALL sales are final. We will only exchange ornaments in the event that they arrive defective within 15 days of the shipment date. We will not accept a return unless we are unable to exchange the ornament within 30 business days of the exchange request. All unauthorized returns/exchanges will not be honored, and products will not be returned unless the customer pays for return postage. The customer is responsible for ALL return postage costs for returns/exchanges. The original ornament(s) and their box(es) MUST be returned to us and received in the EXACT same condition as we shipped them in order to be eligible for a return. ALL requests for an exchange received after 15 days of the SHIPMENT DATE will be denied. Please complete the form below to request an exchange.

Order Information

* First Name:

* Last Name:

* E-Mail:

* Telephone:

* Order ID:

Order Date:

Product Information & Reason for Exchange

Additional Information

Enter the code in the box below:

The Ornament Factory © 2006-2017 All Rights Reserved.
The Ornament Factory ( is a secondary market place for Hallmark Keepsake ornaments. The Ornament Factory ( is NOT affiliated with Hallmark Cards, Inc. Our prices are based on currrent supply and demand in the Hallmark ornament and collectible market. Our prices are NOT based on the original retail price. The most recently released ("current year") Hallmark ornaments are NOT returnable.